Postgraduate Course: Operations Improvement (EMBA) (CMSE11227)
Course Outline
| School | Business School |
College | College of Humanities and Social Science |
| Credit level (Normal year taken) | SCQF Level 11 (Postgraduate) |
Availability | Not available to visiting students |
| SCQF Credits | 10 |
ECTS Credits | 5 |
| Summary | The course provides an integrated introduction to the improvement of operations to support strategic objectives. The course splits into three blocks: Lean Operations, Service Design and Operational Risk. The course provides participants with opportunities in class and online between classes to share their expertise and explore the practical implementation of a range of contemporary techniques for operations improvement. |
| Course description |
The course comprises three themed blocks: Lean Operations (including Lean/Six Sigma, process modelling, Balanced scorecards); Service Design (design models, use of analytics, CRM infrastructure); and Operational Risk (Basel Accords, auditing of operational risks [ISO9001 etc], High Reliability Organisations). Vertically cross-cutting these themes, each block will also address the problems and solutions for each theme triggered by the wider focus on inter-organisational operational networks and the increasing importance of IT in operations.
The course is taught in ten sessions. Each of the three course themes is covered in three sessions. The final session provides a chance for the students to present their group online presentations and integrate the key points of the course. Prior to each session students view a short online presentation of key learning points. The sessions focus on case presentations/discussions with practical exercises using the techniques covered. These discussions include guest practitioners.
Syllabus
Lean Operations (including Lean/Six Sigma, process modelling, Balanced scorecards)
Service Design (design models, use of analytics, CRM infrastructure)
Operational Risk (Basel Accords, auditing of operational risks [ISO9001 etc], High Reliability Organisations)
Student Learning Experience
The course provides participants with opportunities in class and online between classes to share their expertise and explore the practical implementation of a range of contemporary techniques for operations improvement.
|
Entry Requirements (not applicable to Visiting Students)
| Pre-requisites |
|
Co-requisites | |
| Prohibited Combinations | |
Other requirements | None |
Course Delivery Information
|
| Academic year 2015/16, Not available to visiting students (SS1)
|
Quota: None |
| Course Start |
Semester 2 |
Timetable |
Timetable |
| Learning and Teaching activities (Further Info) |
Total Hours:
100
(
Lecture Hours 24,
Summative Assessment Hours 20,
Programme Level Learning and Teaching Hours 2,
Directed Learning and Independent Learning Hours
54 )
|
| Assessment (Further Info) |
Written Exam
0 %,
Coursework
100 %,
Practical Exam
0 %
|
| Additional Information (Assessment) |
100% course work.
The course will be assessed by:
¿ A group wiki report (50%) completed by the final day of teaching. Groups of approximately six students will compile the wiki on a topical issue in operations management;
¿ An individual reflection on a case study used in class (50%) (1000 words) |
| Feedback |
All students will be given at least one formative feedback or feedforward event for every course they undertake, provided during the semester in which the course is taken and in time to be useful in the completion of summative work on the course.
Feedback on formative assessed work will be provided within 15 working days of submission, or in time to be of use in subsequent assessments within the course, whichever is sooner. Summative marks will be returned on a published timetable, which has been made clear to students at the start of the academic year.
Feedback consists of : ongoing support provided by the course lecturer to the groups throughout the duration of their projects; group feedback provided at the end of the projects; and ongoing generic feedback provided through the course website in regards to the cases covered approximately once every two lectures.
Students will be provided with electronic written feedback for all coursework. Coursework and exam scripts cannot be taken away by students. Students who wish to view a marked piece of coursework or an exam script, should contact the programme support team to arrange a time.
|
| No Exam Information |
Learning Outcomes
On completion of this course, the student will be able to:
- Analyse and critically evaluate an organisation as a network of transformation processes and propose pathways to improvement.
- Describe and critically discuss the implementation of a range of operations improvement techniques, including Lean/Six Sigma, the Business Excellence model, the use of Balanced Scorecards, service design, process models, OM Systems (ISO9001, ISO27001 etc) and Operational Risk Management;
- Analyse and critically discuss how operations improvement has increasingly required the analysis of operations across networks of organisations and not just within a single organisation;
- Analyse and critically discuss how Information Technology is implemented to achieve operational improvements.
|
Reading List
| Custom text is provided in the web-based Learn environment. |
Additional Information
| Graduate Attributes and Skills |
Cognitive and Subject Specific Skills:
Relate operations strategy to broader concepts of business policy covered in other courses.
Integrate the concepts discussed in the course and relate them to real-world organisational scenarios, suggesting possible methods for operational improvement.
Transferable Skills:
Successfully undertake independent reading and enquiry.
Articulate convincing arguments in writing.
Engage in active debate about one's own managerial practice and experience.
Design and deliver an online resource. |
| Keywords | Not entered |
Contacts
| Course organiser | Mr Ian Graham
Tel: (0131 6)50 3797
Email: |
Course secretary | Miss Kate Ainsworth
Tel: (0131 6)51 7761
Email: |
|
© Copyright 2015 The University of Edinburgh - 27 July 2015 10:55 am
|
University Homepage