Undergraduate Course: Consumer Behaviour (BUST10007)
Course Outline
| School | Business School |
College | College of Arts, Humanities and Social Sciences |
| Credit level (Normal year taken) | SCQF Level 10 (Year 4 Undergraduate) |
Availability | Available to all students |
| SCQF Credits | 20 |
ECTS Credits | 10 |
| Summary | The purpose of the course is to examine in detail the process of consumer decision-making, the influences upon buying behaviour and their implications for marketing in purposeful organisations. An understanding of consumer behaviour is essential to effective marketing management, as the study of consumers helps firms and organizations improve their marketing strategies. This course attempts to build on basic concepts introduced in the Marketing 2 course to develop advanced knowledge of consumer behaviour and an appreciation of its contribution to the field of marketing. It draws on a broad range of academic material from within marketing and social science literature as well as looking at contemporary consumer issues in the digital media.
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| Course description |
The course is divided into four sections: an introduction to consumer behaviour; the decision making process; the individual consumer; and the social consumer. The course draws mainly on the theoretical literature as a means of providing conceptual framework to examine consumer behaviour and for students to critically reflect on their own experiences as consumers. Each lecture is supported with a set of recommended readings and students are encouraged to undertake their own literature reviews.
Syllabus
Introduction to Consumer Behaviour
Perception, Cognition, and Motivation
Learning and Attitudes
Decision Making
Personality & Self
Brand Loyalty
Reference group &peer Influence
Lifestyle & Social class
Household & Families
Culture
Student Learning Experience
The lectures provide both basic concepts and informative material along with some critique of the main ideas but students are encouraged to develop their understanding and critical appreciation outside the lectures through reading around the lecture topics. There is considerable emphasis placed on the need for students to move beyond the basic textbook readings and to consider the more critical perspectives and research contained within the readings. There are no tutorials in this honours course but the opportunity for discussion arises within the lectures and students are encouraged to be constructively critical and to debate issues in class. The essay is designed to encourage students to seek out references from academic journals and to engage in a more critical debate.
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Entry Requirements (not applicable to Visiting Students)
| Pre-requisites |
Students MUST have passed:
Marketing (BUST08004)
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Co-requisites | |
| Prohibited Combinations | |
Other requirements | Year 4 only. Business Studies Honours entry. |
Information for Visiting Students
| Pre-requisites | Visiting students must have at least 4 Business courses at grade B or above. This MUST INCLUDE at least one Marketing course at intermediate level. This course cannot be taken alongside BUST08004 Marketing. We will only consider University/College level courses. |
| High Demand Course? |
Yes |
Course Delivery Information
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| Academic year 2023/24, Available to all students (SV1)
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Quota: None |
| Course Start |
Semester 1 |
Timetable |
Timetable |
| Learning and Teaching activities (Further Info) |
Total Hours:
200
(
Lecture Hours 20,
Feedback/Feedforward Hours 2,
Summative Assessment Hours 2,
Revision Session Hours 1,
Programme Level Learning and Teaching Hours 4,
Directed Learning and Independent Learning Hours
171 )
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| Assessment (Further Info) |
Written Exam
60 %,
Coursework
40 %,
Practical Exam
0 %
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| Additional Information (Assessment) |
The overall assessment will be based on:
Written examination 60%
Individual Essay 40%
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| Feedback |
Generic feedback on your coursework, together with individual marks, will be available on Learn.
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| Exam Information |
| Exam Diet |
Paper Name |
Hours & Minutes |
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| Main Exam Diet S1 (December) | | 2:00 | |
Learning Outcomes
On completion of this course, the student will be able to:
- Understand and discuss critically how consumers think, feel, reason, and select between different alternatives (e.g., brands, products) and how marketers can adapt and improve their marketing to more effectively reach the consumer
- Critically assess the nature and scope of consumer behaviour.
- Describe and critically discuss key consumer behaviour terminology, concepts and theories.
- Demonstrate a critical understanding of the existing theories of consumer behaviour along with an awareness of both their contribution and limitations.
- Understand and critically discuss the complexities of consumer behaviour and its relevance to marketing practice.
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Reading List
Readings may be found either in the University library collection or accessed via The Library electronic journals on
http://www.ed.ac.uk/schools-departments/information-services/services/library-museum-gallery/finding-resources/find-ejournal/search-ejourn
Please note that these readings are provided as a guide to some of the literature in the area and students are not expected to read all of these articles but to select from the references. Students are encouraged to undertake their own literature search for relevant consumer behaviour articles.
Recommended Textbook
Michael R. Solomon, Gary J. Bamossy, Søren T. Askegaard and Margaret K. Hogg, (2016) Consumer Behaviour: A European Perspective, 6th Edition.
JOURNALS
European Journal of Marketing
http://www.mcb.co.uk/ejm.htm
Journal of Consumer Research
http://www.journals.uchicago.edu/JCR/journal/
Journal of Consumer Marketing (on campus)
http://ariel.emeraldinsight.com/vl=4799725/cl=31/nw=1/rpsv/cw/www/mcb/07363761/contp1-1.htm
Journal of Customer Marketing
http://www.westburn.co.uk/
European Journal of Marketing (on campus access)
http://ceres.emeraldinsight.com/vl=5065286/cl=142/nw=1/rpsv/ejm.htm
Journal of Marketing Management
http://www.westburn.co.uk/
Journal of Marketing Research
http://unix.ama.org/pubs/jmr/info/info7.asp
Journal of Advertising Research
http://www.arfsite.org/Webpages/JAR_pages/jarhome.htm
The International Review of Retail, Distribution and Consumer Research
http://www.tandf.co.uk/journals/routledge/09593969.html
Harvard Business Review
http://www.hbsp.harvard.edu/products/hbr/form/index.html
ADDITIONAL SOURCES
ACR
http://www.acr-news.org/index.html
http://acrweb.org/
Marketing
http://ww.which.net/
BBC Watchdog
http://www.bbc.co.uk/watchdog/
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Additional Information
| Graduate Attributes and Skills |
Knowledge and Understanding
After completing this course, students should be able to:
Demonstrate a thorough knowledge and understanding of contemporary organisational disciplines; comprehend the role of business within the contemporary world; and critically evaluate and synthesise primary and secondary research and sources of evidence in order to make, and present, well informed and transparent organisation-related decisions, which have a positive global impact. |
| Keywords | CB |
Contacts
| Course organiser | Dr David Marshall
Tel: (0131 6)50 3822
Email: |
Course secretary | Miss Emma Allison
Tel:
Email: |
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