Undergraduate Course: Quality Management (BUST10024)
Course Outline
| School | Business School |
College | College of Humanities and Social Science |
| Course type | Standard |
Availability | Available to all students |
| Credit level (Normal year taken) | SCQF Level 10 (Year 3 Undergraduate) |
Credits | 20 |
| Home subject area | Business Studies |
Other subject area | None |
| Course website |
None |
Taught in Gaelic? | No |
| Course description | The aim of this course is to provide students with a theoretically grounded knowledge of the management of quality. This aim is achieved through a study of conceptual models widely used in the practical management of quality. This course provides students with an appreciation of the issues, techniques and concepts involved in the field of quality management. The coverage of quality management requires a multidisciplinary approach, integrating concepts and techniques based on systems, behavioural and quantitative techniques. |
Entry Requirements (not applicable to Visiting Students)
| Pre-requisites |
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Co-requisites | |
| Prohibited Combinations | |
Other requirements | Business Studies Honours entry. |
| Additional Costs | None |
Information for Visiting Students
| Pre-requisites | Visiting students should have at least 3 Business Studies/Management courses at grade B or above (or be predicted to obtain this). We will only consider University/College level courses.
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| Displayed in Visiting Students Prospectus? | Yes |
Course Delivery Information
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| Delivery period: 2012/13 Semester 1, Available to all students (SV1)
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WebCT enabled: Yes |
Quota: None |
| Location |
Activity |
Description |
Weeks |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
| Central | Lecture | Lectures are held in Room 2.14, Appleton Tower | 1-5; 7-11 | | | | 09:00 - 10:50 | |
| First Class |
First class information not currently available |
| Exam Information |
| Exam Diet |
Paper Name |
Hours:Minutes |
|
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| Main Exam Diet S2 (April/May) | | 2:00 | | |
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| Delivery period: 2012/13 Semester 1, Part-year visiting students only (VV1)
|
WebCT enabled: No |
Quota: None |
| Location |
Activity |
Description |
Weeks |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
| Central | Lecture | Lectures held in Room 2.14, Appleton Tower | 1-5; 7-11 | | | | 09:00 - 10:50 | |
| First Class |
First class information not currently available |
| No Exam Information |
Summary of Intended Learning Outcomes
1. To describe the use of Baldrige Award criteria, Business Excellence Model, ISO9000, ISO14000 and Investors in People;
2. To use models of quality costs, customer service and organisational changes a foundation for analysing the management of quality in organisations;
3. Understand the principles of statistical process control, failure modes effect analysis, process quality costing, Taguchi methods and problem analysis techniques;
4. Understand how each of the techniques and models can be used to provide a framework for the management of quality;
5. To relate the basis of each model to statistical, business strategy and organisation theory as appropriate;
6. To discuss critically the practical use of the techniques covered, taking into account organisatioinal context;
7. To explain the relationship between the management of quality and other management disciplines in the general context of the strategic goals and objectives of the organisation.
COGNITIVE SKILLS
1. To demonstrate that they can work in tutorial groups to use quality management techniques to address operational problems;
2. To demonstrate that they can describe the management of quality in an organisation and carry-out a critical analysis of their system using concepts covered in the course lectures.
KEY SKILLS
1. To demonstrate their ability to plan and complete a study of a real-world organisation, including selecting and appraoching an organisation, undertaking interviews, writing their study as a concise report and presenting their findings to the class. |
Assessment Information
One project (50%) and a degree examination (50%)
Visiting Student Variant Assessment
One project (50%) and a one 3000 word min essay (50%). |
Special Arrangements
| None |
Additional Information
| Academic description |
Not entered |
| Syllabus |
Not entered |
| Transferable skills |
Not entered |
| Reading list |
Not entered |
| Study Abroad |
Not entered |
| Study Pattern |
Not entered |
| Keywords | QM |
Contacts
| Course organiser | Mr Ian Graham
Tel: (0131 6)50 3797
Email: |
Course secretary | Miss Anne Cunningham
Tel: (0131 6)50 3827
Email: |
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